Frequently Asked Questions
Hobie® Eyewear offers Free USPS Ground Shipping to orders placed within the continental U.S.
Please allow 5-7 business days transit once your order has been processed and shipped. Expedited shipping options (subject to additional surcharges) are available for speedier delivery. We work with shipping carriers to provide our customers with safe & secure services, however Hobie® Eyewear and Eyeking, LLC are not responsible for lost/stolen packages with proof of delivery.
Expedited shipping options (subject to additional surcharges) are available at checkout for speedier delivery. We work with shipping carriers to provide our customers with safe & secure services, however Hobie® Eyewear and Eyeking, LLC are not responsible for lost/stolen packages with proof of delivery.
Online orders are processed within 24 - 48 business hours before shipping.
Hobie® Eyewear sunglasses & eyeglasses are warranted to the original purchaser against manufacturer defects in materials and workmanship for the LIFETIME of the sunglass.
This warranty does not apply to sunglasses that have been subject to improper or unreasonable use, accidental breakage, scratched lenses, or products that were not compliant with the care and cleaning instructions included with this warranty card.
Hobie® Eyewear will replace, at our discretion, any pair of Hobie® eyewear manufactured and distributed by Eyeking, LLC that falls within the guidelines of this warranty. You will be responsible for shipping the product back to Hobie® Eyewear along with subsequent return shipping charges and shall assume all risk of loss or damage to product while in transit to us. We recommend that you use a traceable method of shipping for your protection.
Unfortunately, scratched lenses are not covered under our lifetime warranty policy. However, if you reach out to our customer service team, they will be happy to give you alternatives. (Note; we do not carry replacement lenses)
We recommend that you send your packages to our warranty team via a carrier that offers a tracking number, in order to track and ensure the package arrived safely. You will need to include your return authorization (RA) number on your package so we can match it to your claim.
Orders must be returned (new and unused) within 30 days of receipt in order to be eligible for free returns. Any orders returned after 30 days of receipt will not be subject to a refund.
We currently only allow 30-day free returns for purchases made on the Hobie® Eyewear site, www.hobieeyewear.com, using the enclosed return shipping label.
If you have purchased from a retail location, please reach out to the store for inquries regarding their return policy.
Should you have any issues, please contact us so we can assist.
Hobie® Eyewear lenses are developed with specific light conditions and environments in mind. Learn more in our Lens Technology section to determine which lens tint is best for you.
A virtually invisible filter can be built into lenses to eliminate the amount of reflecting light that enters the eye. Polarized lenses not only reduce glare, they make images appear sharper and clearer, increasing visual clarity and comfort. Available for prescription and non-prescription sunglasses, polarized lenses can be worn indoors by light-sensitive people, including post-cataract surgery patients and those continually exposed to bright sunlight through windows.
Most polarized sunglasses provide UV protection which is important to maintaining healthy eye sight. Just as we put on sunscreen to protect our skin, it’s critical that we protect our eyes from UV rays too.
Yes, all Hobie® Eyewear sunglasses block 100% UVA, UVB & UVC and provide protection against potential damage to your eyes.
A UV ray is ultraviolet light that is produced primarily by our sun, these rays are invisible and pose a major risk factor to your skin and eyes. Most polarized sunglasses provide UV protection which is important to maintaining healthy eye sight. Just as we put on sunscreen to protect our skin, it’s critical that we protect our eyes from UV rays too.
Yes, All of our sunglass lenses pass ANSI-Z80.3 standard for safety.
You can learn more about this specific safety standard for sunglasses here.
Hobie® Eyewear's advanced hydro/oleophobic lens coating, HydroClean™ is applied to the front of our lenses and designed to shed water, salt, dirt, grime or other substances you may encounter on your adventure.
Adding even more protection from extreme or adverse outdoor conditions, HydroClean™ 360° is applied to both the front and back of our lenses.
While Hobie® Eyewear polarized lenses offer remarkable impact-resistance and scratch-resistance, they should be treated carefully to ensure many years of use. To help protect your eyewear from damage, please follow these guidelines:
Never lay the lenses face-down against any hard or abrasive surfaces.
Always store your eyewear in its protective case.
Always clean the lenses with a soft lint free cloth and quality lens cleaner; alternatively, they can be rinsed with warm water. Never use a paper product, such as paper towels or tissues, or other similarly abrasive materials to dry your eyewear.
Do not attempt to adjust your eyewear yourself. Please visit your eyewear specialist for any required adjustments.
Getting a pair of Hobie Eyewear with your prescription lenses is easy. Simply select a pair of RX compatible frames from our website and click the “Get This In Rx” button. You will be redirected to one of our trusted lens partner who can help to complete your purchase. Lenses are typically made to order within 4-7 business days before shipping to you.
Prescription lenses are unable to be returned directly to Hobie Eyewear. Please consult the original lab or third party from where you purchased the lenses to inquire about their return policy.
Our prescription lens partner, Lensabl, offers an easy-to-use service where you can send in a pair of your sunglasses and have your prescription installed into the frames. Simply click the link below and follow the steps on Lensabl’s site.
Another option is to take your frames directly to a licensed optician who can review options with you directly.